FAQ

Here are some frequently asked questions (FAQ's):

Q: What is your return policy?

   A: We accept returns on all products within 14 days. We will not accept exchanges or exchange for sizing after your receipt of the item. Please follow our directions about choosing the correct size for the best possible fit. All returns must be made within 14-days and all returns will be subject to a $6 USD reprocessing fee. Please contact us first to receive a RMA Number at (800) 664-5370 or sales@mansculpture.com, and we will help you process the return. Once the RMA Number given to you, you must write this number in large black letters on the outside of the package you are shipping to us. If there is no RMA Number on the outside of the package, then the package will be returned to sender or not returned to sender at all. If you send a product back to us without an RMA Number, then we will not process a refund and are not responsible to send the product back to you. You cannot use one RMA Number for multiple returns of different orders. We do not refund the original cost of shipping, and do not pay for you to ship the product back to us. If the item is used or damaged, the return may be subject to additional return processing fees which we will determine at inspection, and may be subject to no refund at all if the item is damaged or soiled. If you would like to exchange your product for a different size, we must process this as a refunded return first, and then you must re-order the new size. Your return must be in its original package, cannot be used, cannot be damaged or altered, cannot smell dirty or used, and must contain a reason for the return. Please understand we reserve the right to refuse returns we feel are unfair to our company. We want you to be happy with our product, so be fair with us and let us keep developing great products for you and the rest of the world.
Returns Requirements
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item is NEW and can be sold again as new. Item(s) must be in original packaging without any tags removed. Item(s) cannot be used, scuffed, washed, smelling of odor, free of deodorant markings, etc...Packaging is not damaged or missing. No tape, stickers, shipping labels or other foreign objects can be attached to the packaging. Return how we shipped the item to you.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All refunds are assessed a $6 USD reprocessing charge.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@manscultpure.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to: 4725 SW 148th Ave, Suite 202, Davie, Florida, US, 33330
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

***Due to extremely high shipping rates overseas, we are unable to offer tracking of international packages. Once the package has been shipped out of the United States of America, we are unable to refund or replace items if you do not receive them. By purchasing an item for overseas delivery, you accept the risk of non-delivery due to theft, loss, or customs withholding. We are not responsible for refunding or replacing non-delivered items. If you do not accept this risk for overseas shipping, do not order the item from our company, or you can have the item shipped to a U.S.A. address and have the person receiving the delivery ship it to you overseas.***

Q: What is your exchange policy if I ordered the wrong size?

     A: We will not accept exchanges or exchange for sizing after 3 days of your receipt of the item. Please follow our directions about choosing the correct size for the best possible fit. If you would like to exchange your product for a different size, we must process this as a return first, and then you must re-order the new size. So you would be required to return the item to us, we will inspect the item to make sure it has not been damaged, then we will refund the cost of the item to you immediately. We do not refund the shipping costs. Do not wait to order the correct size, go ahead and order the new item while you are returning the old item to us. This way we can process your new order as quick as possible so you get the correct size.

Q: How much is shipping in the United States? International?

    A: We currently ship all orders via USPS Priority mail as detailed below:

 

United States Shipping Rates:

FREE SHIPPING TO ALL US ADDRESSES

 

Canada Shipping Rates:

USPS Priority Mail® Canada Shipping upto 2 items    $19.95 USD

USPS Priority Mail® Canada Shipping 3-4 items         $39.90 USD

USPS Priority Mail® Canada Shipping 5-6 items         $59.85 USD

 

International Shipping Rates:

USPS Priority Mail® International Shipping upto 2 items   $23.95 USD

USPS Priority Mail® International Shipping 3-4 items        $47.90 USD

USPS Priority Mail® International Shipping 5-6 items        $71.85 USD

 

***Due to extremely high shipping rates overseas, we are unable to offer tracking of international packages. Once the package has been shipped out of the United States of America, we are unable to refund or replace items if you do not receive them. By purchasing an item for overseas delivery, you accept the risk of non-delivery due to theft, loss, or customs withholding. We are not responsible for refunding or replacing non-delivered items. If you do not accept this risk for overseas shipping, do not order the item from our company, or you can have the item shipped to a U.S.A. address and have the person receiving the delivery ship it to you overseas.***

We ship very high volumes of products, so we've been able to negotiate some pretty good shipping rates for our customers. We decided to pass on the savings to our customers as detailed above. USPS is the most cost effective flat rate shipping service for the United States. If you require a different shipping service, Please contact us.

 

 Q: I just placed an order, how long will it take my package to arrive?

    A: It usually takes us 2-3 days to process the order and ship it out to you. USPS Priority takes about 2-3 days within the United States, and can take 2-3 weeks for international. If you require an immediate or overnight shipping, please contact us at sales@mansculpture.com so we can arrange to have it delivered to you sooner. You are responsible for any customs charges due by your country. We do not know how much each country charges for customs clearance or if they require a tariff to be paid by you, as there are so many different countries with different laws. We are required to list the value of the item on all customs forms.

Q: I just placed an order and I made a mistake on the shipping address. I ordered the wrong size. What do I do?

    A: If you made a mistake with the shipping address then email us immediately at sales@mansculpture.com so we can get the correct shipping information. If we have already mailed the item, then we are not responsible for the error on your behalf. The same is true if you ordered the wrong size. 

 

Q: I just placed an order and now I've received an email saying my item is backordered. What do I do?

    A: We try to keep our inventory stocked and ready for quick shipping, although due to the popularity of certain items or sizes, we may occasionally run out of stock. It usually takes about 2-3 weeks to receive our backordered items from our manufacturer, then we will ship them out to you as soon as they're ready, so please be patient.

Q: How do I know what size I am supposed to be?

    A: Please refer to each specific garment's page for the correct sizing guidelines, as they are different for each style of garment.

 

Q: My ManSculpture Flattening Undershirt doesn't fit me correctly. What do I do?

    A: We have carefully designed your ManSculpture Flattening Undershirt to fit true to US Mens size standards. As long as you have followed the above recommendations on how to measure your chest for the right size garment, you should get a good fit. Remember, our sizes are not based on other garment manufacturers styles or designs, so do not rely on your previous size with another company, and please choose the correct size by following our sizing guidelines. Now, that being said, everybody is built differently. Not every single person will fit the same and some people may be "between" sizes. If you are small chested and you find you are "between" sizes, you may want to choose one size smaller. If you are big chested or a lot wider in the midsection (a large stomach or belly), you may want to choose one size larger. Again, this should be rare as our garments are designed to fit a range of various body types.


Q: How do I wash my garment?

    A: Hand wash with cold water or machine wash on a gentle cycle with cold water. Allow your garment to air dry. Do not bleach. Do not iron. Do not place in a clothes dryer. Be nice to your garment, and it will last a pretty long time.

Q: How do I put on my garment?

    A: For undershirts, either pull it over your head or step into the top opening and pull it up. It can be challenging to get into your garment the first few times, but you will soon learn the most effective and easiest way for you.If you have the new ManZipTM garment, you unzip the garment, put in on over your head, secure the zipper clasps, and then zip down. The ManZipTM is the easiest FTM Binder to get on and off that is available on the market today.


Q: When putting my garment on for the first time, I heard some stitches pop. Should I be concerned?

    A: Do not be concerned as it is normal to hear some stitches pop around the collar area. If you see a loose thread do not pull it, just cut it short with some scissors. This will not affect the wear of the product.

 

 

Q: Is the Numero Uno FTM Binder a full length or half length inner spandex compression layer?

 

    A: The Numero Uno FTM Binder has a full length inner compression layer of spandex. Don't worry, it should not cause any problems with squeezing your midsection preventing you from breathing or eating. We designed it to be comfortable, not restrictive.

 

Q: Is the ManZipTM FTM Binder a full length or half length inner spandex compression layer?

 

    A: The ManZipTM FTM Binder has a full length inner compression layer of spandex. The ManZipTM Max FTM Binder has a full length MAX-Panel Front inner compression layer of spandex which is the strongest flattening FTM Binder on the market. Don't worry, it should not cause any problems with squeezing your midsection preventing you from breathing or eating. We designed it to be comfortable, not restrictive.

 

Q: Can I purchase my ManSculpture garment on another site or from a different seller? Why are you not selling on other websites other than www.mansculpture.com?

 

    A: Yes, you can purchase our products from other websites or stores who are resellers of the ManSculpture product lines. Although, if you purchase the product from one of our resellers, we will not handle any customer service inquiries or returns. We only offer customer service and returns for purchased items here at www.mansculpture.com. Here at ManSculpture, we try to give the best customer service experience possible. We believe in fair treatment of our customers, and expect them to treat our company with fairness too. This way we can build a long term customer relationship with you and keep developing great products to help improve the quality of life for our customers across the globe.

     When you buy a ManSculpture product from our website "www.mansculpture.com", you buy directly from us at ManSculpture. Our team handles your order and customer service issues with any ManSculpture product. We conceptualize, design, manufacture, and distribute our products ourselves. This way you get the best quality and the best customer service. You cannnot put a price on quality, it is something you deserve, and we deliver the best quality garments available on the market.

Q: Can I purchase your ManSculpture garment line as a wholesale purchaser for a retail store or website?

 

    A: Yes, you can purchase our products wholesale. Please contact us at sales@mansculpture.com or call us at (800) 664-5370.